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Frequently Asked Questions
How do I return an item?
Send us an email using the support section of this site. Be sure to include your order number, and the part number(s) for the item(s) you would like to return. Once we receive your email, we will send you a Return Authorization Number (RAN) as well as the address of where to send the item. We offer a 30 day return policy. Your refund will be given as money back or item exchanged depending on your preference. The customer is responsible for return shipping costs.
Please remember when returning a part, that the part MUST come back in its original packaging. If you do not have the original box the item was received in then the part will be shipped back to you. Do not adhere shipping labels to the original box or packaging. The order must have ALL items in resellable condition. Defective parts are EXCHANGE ONLY AFTER 5 DAYS of receiving parts. All returns for buyer remorse are subject to a 20% restocking fee unless otherwise approved. There is also a 20% restocking fee if you ordered the wrong part for your vehicle, not to the fault of the vehicle search results. Please obtain return authorization and the proper address from us before sending back part.
Can I cancel or change my order?
Our focus is to ship your order as accurate and timely as possible, which limits the time and opportunity to modify or cancel an order. If you have already received a tracking number, then it is not possible to cancel the order, but the order may be returned for a refund upon receipt, subject to return fee schedule. If you would like to cancel an order, please call or send a message using the contact form and be sure to include your order number, and the part number(s) for the item(s) you would like to cancel.
I tried to cancel my order but received it anyway. Can I send it back?
Our focus is to ship your order as accurate and time as possible, and if you did not receive a Return Authorization Number and confirmation that your order was cancelled prior to shipping, this will be considered a valid shipment. If you still wish to return your order, it would be subject to the return fee schedule. The customer is responsible for return shipping costs.
What is a Return Authorization Number (RAN)? What can I use this number with? If I return a part, how soon can I expect my refund?
A Return Authorization Number, or RAN, is assigned to your return and used as a reference for your return as it makes its way through the return process. Please do not send parts back without an RAN number, as this will cause delays with your refund and/or exchange. If you return an item, your refund will typically be processed within (2) business days of arriving at our return facility.
Why do you need the Vehicle Identification Number (VIN) of my vehicle to return the part?
This information is not necessary for all returns, but in some cases it is the most accurate and timely way to identify the exact compatibility for your vehicle.
Why am I being charged a restocking fee on my returned part? How do you calculate the restocking charges?
Restocking fees are charged for any items returned that are not the result of an error from the seller. Restocking fees are 20% of the returned product sales price. Our goal is to offer to you a great value on your initial purchase, and the 20% restocking fee for unwanted items is to simply cover the costs associated with the returns, and not charge this potential value on your initial purchase. Please keep in mind that return shipping costs are also the responsibility of the customer, in addition to the restocking fee.
I've requested to update the delivery address. I ended up not receiving my order. How do I proceed?
Our focus is to ship your order as accurate and timely as possible with the information you provided us in your initial order. If you order has already shipped, it may be difficult to modify the delivery address, but will make attempt to do so. Also, if you have your tracking information, you can also work with the designated carrier. Please pay special attention to the information you include in your order prior to submitting. For additional questions, please use the contact form provided within BrembostoreUSA.com or call at the number provided.
How do I check the status of my order and how do I get a tracking number?
You will be emailed a tracking number once your order has been prepared for shipment. You can visit the carrier’s website and input your shipment tracking number to check delivery status.
How do I log in to my account?
If you created an account at checkout, rather than using the guest checkout process, you can login using your account information in the future in the top right corner of the store webpage.
What happens to my order if the item purchased is not available?
Our commitment is for the stated inventory on the website to be 100% accurate at all times. In the event we fall short of this commitment, we will do our best in locating the requested product, and if unable to locate, we will issue a refund and notify you via email.
What methods of payment do you accept?
PayPal, Visa, Master Card, Discover and American Express.
Do you accept check, money order, or wire transfer as payment options?
During the checkout process, I noticed "phone number" was a required field. Why do you need my phone number?
We collect your phone number as well as other contact details so we can inform you if there is a problem with your account or purchase. We may also contact you in case we need to verify or clarify information you have provided us. In rare instances, we may contact you to verify the quality of your transaction.
How long will it take to receive my order?
Standard ground shipping transit times vary between (1) to (5) business days, pending on geographical location of the order. Our goal is to ship your order within (24) business hours of receipt. Typically orders are received between (1) to (3) business days after the order is placed. BremboStoreUSA cannot control carrier delays due to acts of nature (example: weather delays).
I ordered multiple parts and received only some of them. What happened to the rest of my order?
Our focus is to ship your order as accurate and timely as possible. In some cases, multiple stocking locations are utilized to fulfill your order to get your requested items to you as quickly as possible. You will be informed of all the shipment tracking numbers via email associated with your order. If you received multiple tracking numbers, please check those prior to contacting customer service, listed in the Support section of the website, for additional information.
How come the tracking number that I received on my e-mail shows no movement on the carrier’s site?
Usually it takes (24) hours for the carrier to update the tracking information after your part has been officially shipped. However, if it has been longer than (24) hours, it is a possibility that the carrier can't find your exact location or that they've missed to scan the package. Please contact customer service, located in the Support section of the website, to verify shipping details so we can communicate with our carrier and resolve any delivery issues. In rare instances items will be reboxed using a different shipping label, which if that is the case, then a new tracking number will be emailed to you.
Do you ship Internationally?
Do you combine shipping?
It is our goal to best attempt to combine shipments, so there is no need to specifically request that an order with multiple items on it be combined into one shipment.
I have a non US issued vehicle. Will the parts fit my car?
All parts sold on this site are for North American issued vehicles, and catalogued based upon industry standard ACES/PIES vehicle information. It is difficult to confirm fitment for European, Asian, Australian, and South American models, not produced for North American use, even with the VIN number of your car.
Can I pick up my order locally?
This service is currently not available. Shipping locations do not allow walk-in customers.
Which side is the driver's side?
All parts are described using the driver's perspective, while seated in the vehicle, as a reference point assuming they are sitting in the car. Example Driver's: left, right, front, rear.